Politique de remboursement

A content heart makes us happy. So, if you are not happy with the product that you have received, you can return it to us.

A refund will be processed only if it meets the following criteria:

• We need to be notified within 48 hours of receipt of the item
  
• Products sold on discount (sale) will not be accepted for refund/exchange
• Keytags, stickers and other products below the value of Rs. 300 will not be accepted
• Refund is applicable only for pre-paid orders. COD orders are not eligible for refunds.

 What you need to do:

• Send an email to sales@chriscross.in or Whatsapp at +91 ‭81489 60664‬  along with your order ID stating your reason for returning the product. Attach a picture of the product.
• Ensure that the product is in its original condition and packing along with its tags, etc.
• Courier it to our office

What we will do:

• Upon receipt of the item, we will inspect the same for any damage or any signs of usage. If signs exist, we will not refund your order.
• If it passes the inspection, we will take 4 working days to process your refund. The amount will be refunded to your account through the mode of payment that you opted for. If you opted for COD (Cash on Delivery), then, we will deduct Rs. 100 towards initial shipping and handling charges. The balance amount will NOT be refunded. You will be given a store credit and adjusted against your future order. For prepaid orders, the entire amount will be credited to you.

Our contact details: